Technical Account Manager Team Lead - Remote

Overview

As a manager within the Technical Account Management team, you will oversee a team of Technical Account Managers, driving the delivery of exceptional technical support and ensuring the successful adoption of Axon's products and services within law enforcement agencies.

In Short

• Provide strategic leadership and direction to the Technical Account Managers.
• Collaborate with cross-functional teams for efficient technical support delivery.
• Monitor performance and implement improvements for service quality.
• Handle escalations for challenging customer issues.
• Cultivate a collaborative team environment.
• Lead by example in delivering exceptional customer service.
• Act as a TAM as needed for agency coverage.
• Provide escalation support and on-call support as needed.
• Serve as a subject matter expert on Axon's products and services.

Requirements

• Bachelor’s degree in business administration or related field OR 7+ yrs of relative experience.
• 5+ years of experience in managing diverse and cross-functional teams.
• Proven leadership skills with the ability to inspire a team.
• Capacity to adapt to evolving environments and manage multiple priorities.
• Demonstrated intellectual curiosity and positive leadership approach.
• Proven track record in managing customer relationships and technical projects.
• Advanced experience with Microsoft Windows OS and Networking.
• Understanding of SAAS, Cloud providers/solutions, and Virtualization.
• Strong knowledge of routing, switching methodologies, and telecommunications.
• Experience using Splunk, JIRA, and/or Salesforce is preferred.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Snacks in our offices.