Team Lead, Technical Account Managers - Remote

Overview

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.

As the Team Lead, Technical Account Managers (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

In Short

• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
• Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
• Provide technical guidance and foster team collaboration on observability tools and log analytics.
• Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
• Ensure that your team delivers expert-level onboarding and ongoing support for our observability and logging solutions.
• Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
• Be the primary escalation point for customer technical challenges.
• Proactively work with customers to enhance their logging and observability practices.
• Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
• Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

Requirements

• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS and the equivalent with Azure and GCP.
• Experience working with observability tools like Kibana, Grafana, Datadog, and others.
• Proven experience leading technical teams focused on delivering observability solutions.
• Strong analytical skills to interpret customer data and usage trends.
• Excellent communication skills in English.
• Strong presentation skills with the ability to establish credibility with executives.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Encouragement for continuous learning and professional growth.
• Work with a team that values collaboration and shared success.
• Equal opportunity employer fostering diversity.