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Manager, Technical Account Managers - Remote

Posted 10 weeks ago

Overview

As a manager within the Technical Account Management team, you will oversee a team of Technical Account Managers, driving the delivery of exceptional technical support and ensuring the successful adoption of Axon's products and services within law enforcement agencies.

In Short

  • Provide strategic leadership and direction to the Technical Account Managers.
  • Collaborate with cross-functional teams for efficient technical support delivery.
  • Monitor performance and implement improvements for service quality.
  • Handle escalations for challenging customer issues.
  • Cultivate a collaborative team environment.
  • Lead by example in delivering exceptional customer service.
  • Act as a TAM as needed for agency coverage.
  • Provide escalation support and on-call support.
  • Serve as a subject matter expert on Axon's products.
  • Collaborate with agencies and internal employees for issue resolution.

Requirements

  • Bachelor’s degree in business administration or related field OR 7+ yrs of relative experience.
  • 5+ years of experience in managing diverse and cross-functional teams.
  • Proven leadership skills with the ability to inspire a team.
  • Capacity to adapt to evolving environments and manage multiple priorities.
  • Demonstrated intellectual curiosity and positive leadership approach.
  • Proven track record in managing customer relationships and technical projects.
  • Advanced experience with Microsoft Windows OS and Networking.
  • Understanding of SAAS, Cloud solutions, and Virtualization.
  • Strong knowledge of routing, switching, and telecommunications.
  • Experience using Splunk, JIRA, and/or Salesforce preferred.

Benefits

  • Competitive salary and 401k with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all.
  • Medical, Dental, Vision plans.
  • Fitness Programs.
  • Emotional & Mental Wellness support.
  • Learning & Development programs.
  • Snacks in our offices.

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