IT Support IV - Remote

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

In Short

• Serve as the escalation point for IT support issues across Axon’s Scottsdale HQ and remote sites
• Solve hardware and software issues across Mac, Windows and mobile devices
• Partner with InfoSec, End Point Engineering and IT Infrastructure to ensure seamless integration and support of company-wide initiatives
• Lead implementation of new support tools, workflows, and automations that improve user experience and operational efficiency
• Own the onboarding and off-boarding workflow, collaborating with PeopleOps (HR) and Security for a seamless process
• Demonstrate advanced knowledge of enterprise systems including JAMF, Intune/AutoPilot, Tanium endpoint management software, ServiceHub, Okta, O365, Zoom and Slack.
• Track, analyze, and report on SLA adherence and incident trends to drive continuous improvement
• Audit and enforce IT policies and security practices to ensure compliance with InfoSec and regulatory standards

Requirements

• 3–5 years of experience in IT Support or Systems Administration roles
• Advanced experience with enterprise tools such as JAMF, Intune, Okta, O365, Zoom, ServiceNow, Slack and advanced endpoint management
• Demonstrated ability to collaborate in cross-functional projects/activities and introduce scalable IT solutions
• Background in ITSM or ITIL-based support frameworks
• Excellent written and verbal communication skills
• Proven ability to de-escalate high-pressure technical incidents with professionalism and efficiency
• Familiarity with networking fundamentals and identity management (e.g., DNS, DHCP, SSO, MFA)

Benefits

• Competitive salary and 401k with employer match
• Paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices