IT Support Manager - Remote

Overview

The IT Support Manager will lead the IT support area during a strategic phase of process and technology infrastructure consolidation, managing the IT Service Desk and contributing to the growth of IT maturity at Hinto.

In Short

• Coordinate the IT support team and external vendors
• Ensure effective and scalable operation of the IT Service Desk
• Monitor performance and SLA, identifying improvement opportunities
• Manage critical incidents and communication with stakeholders
• Ensure security and proper configuration of cloud environments (Azure, AWS, Google Cloud)
• Support technological onboarding of the team and shared knowledge base
• Document processes, manage IT contracts, and oversee operational budget
• Collaborate with Delivery and Tech Community areas to integrate technology and business processes

Requirements

• Previous experience as an IT Support Manager or similar role, preferably in digital or consulting contexts
• Solid knowledge of Google and AWS cloud environments
• High-level knowledge of programming languages such as Java, C#, PHP
• Experience in helpdesk and troubleshooting, with tools like Jira Service Desk or similar
• Familiarity with ITIL (preferred Foundation certification)
• Excellent prioritization, problem-solving, and service orientation skills
• Experience managing remote teams and coordinating IT vendors
• Good knowledge of English; Italian is required; other European languages are a plus
• Preferred experience in regulated environments (e.g., ISO, GDPR, NIS2)

Benefits

• Work-life balance → Full remote or hybrid work
• High-impact projects → Direct support for Hinto's operational transformation
• Culture of improvement → An open environment for innovation and proposal
• Training → Access to resources, workshops, and support for IT certifications

If you are proactive, service-oriented, and eager to contribute to the development of a modern and effective IT structure, this is the right opportunity for you!

Salary to be defined based on experience, indicative range: 35–45k (RAL)
Reimbursement for ADSL and company mobile phone included

Shifts and availability
The role may require night or weekend availability rotations. In that case, a fixed monthly allowance and extra compensation for each intervention resolved outside of regular hours will be provided.

This announcement is addressed to both sexes, according to laws 903/77 and 125/91, and to people of all ages and nationalities, in accordance with legislative decrees 215/03 and 216/03.

Translated from Italian