IT Support Manager - Remote

Overview

Istari Digital is seeking a proactive and technically skilled IT Support Manager to join our team, crucial in supporting our IT operations and directing incident response for customer-reported outages.

In Short

• Manage laptop requisitions and return processes through mobile device management (MDM).
• Oversee help desk operations to provide timely and effective technical support.
• Help evaluate new technologies and document IT processes.
• Lead, mentor, and manage a small IT team.
• Ensure IT compliance with company policies and relevant regulations.
• Develop and maintain IT documentation and a knowledge base.
• Communicate customer feedback to internal teams.
• Prioritize tasks and manage projects effectively.
• Foster a collaborative and supportive team environment.
• Work in a fast-paced startup environment.

Requirements

• Minimum of 10 years of experience in a relevant field.
• Strong knowledge of IT support operations.
• Proficiency in managing Microsoft and Google Workspace environments.
• Experience with Mobile Device Management (MDM) solutions.
• Strong understanding of cybersecurity principles.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced startup environment.
• Must be a US citizen living within the United States.

Benefits

• Work in a distributed team with remote opportunities.
• Professional development through team gatherings and off-sites.
• Empowerment through purposeful autonomy.
• Transparent communication culture.
• Equal Opportunity Employer.