Senior Solutions Infrastructure Engineer - Remote

Overview

We are looking for a Senior Solutions Infrastructure Engineer to join our Customer Success team, supporting customer installs and ensuring our platform runs seamlessly in diverse environments. This role bridges deep infrastructure expertise with a customer-first mindset, ensuring deployments are smooth, reliable, and scalable.

In Short

• Work with customers to prepare their environments for Istari installs.
• Take ownership for the success of customer installs and deployments.
• Automate installation and upgrade processes.
• Monitor, troubleshoot, and resolve complex infrastructure issues.
• Implement robust security and compliance practices.
• Partner with engineering teams to provide customer feedback.
• Develop and maintain documentation and training materials.
• Participate in incident response for customer environments.
• Stay up to date on emerging cloud and infrastructure technologies.

Requirements

• Bachelor’s degree in Computer Science or related field.
• Minimum of 5 years of experience in infrastructure engineering.
• Proven record with Kubernetes in a production environment.
• Strong experience with cloud platforms (AWS, Azure, GCP).
• Proficiency with infrastructure as code and automation tools.
• Solid understanding of networking, security, and virtualization.
• Experience deploying and managing CI/CD pipelines.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills.
• Must be a U.S. citizen living within the United States.

Benefits

• Opportunity to work in a distributed team.
• Focus on staying connected and collaborative.
• In-person opportunities to build trust as a team.
• Engagement in professional skills development.
• Commitment to equal opportunity employment.