IT Support Agent - Remote

Overview

The IT Support Agent provides remote IT support to users, troubleshooting various technical issues and ensuring compliance with data security standards.

In Short

• Provide remote IT support via phone, email, or helpdesk tools.
• Troubleshoot hardware, software, and network-related issues.
• Set up and maintain email accounts and file-sharing systems.
• Assist with EMR software and resolve user concerns.
• Implement data security standards in alignment with privacy guidelines.
• Safeguard sensitive client and patient information.
• Perform ad hoc administrative or technical tasks as assigned.
• Work part-time, 15 hours a week in the evening.
• Strong communication skills required.
• Experience with relevant IT tools and compliance regulations preferred.

Requirements

• 2+ years of experience in IT support or a similar role.
• Strong knowledge of Windows, macOS, and productivity tools.
• Experience with remote desktop tools.
• Familiarity with basic networking concepts.
• Experience in EMR software and health data privacy regulations.
• Excellent communication skills.
• Certifications like CompTIA A+, ITIL, Microsoft are a plus.
• Highly organized and capable of managing multiple tasks.

Benefits

• Flexible part-time hours.
• Work remotely from anywhere.
• Opportunity to work in the healthcare sector.
• Gain experience with EMR software and healthcare privacy regulations.
• Develop skills in a technical support environment.