Incident Manager (Product Support Lead) - Remote

Overview

Join Patrianna, who are headquartered in Gibraltar and impacting global markets including the US, in their acceleration through the social gaming landscape by joining their team as a Incident Manager (Product Support Lead).

In Short

• Build monitoring capability and own monitoring processes across the organisation
• Set-up and own Incident Management process
• Identify and resolve incidents in a timely manner
• Develop and implement processes for incident management
• Maintain detailed records of incidents for analysis
• Conduct post-incident reviews
• Ensure communication plans are in place for stakeholders
• Collaborate with QA leads and Product owners
• Manage incidents until resolution
• Report on incidents and trends

Requirements

• At least 5 years experience in IT service management
• Strong knowledge of IT service management practices such as ITIL
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Experience with incident and problem management processes
• Experience leading and managing teams
• Technical knowledge of IT systems and software
• Strong organizational skills
• Time management skills

Benefits

• Opportunity to work in a dynamic gaming environment
• Impact global markets
• Collaborate with innovative teams
• Contribute to enhancing user experiences
• Work remotely