Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Helpshift plays a crucial role in managing relationships with key accounts, ensuring customer satisfaction, and leading a team of Customer Success Managers globally.

In Short

• Manage relationships with strategic accounts and ensure client retention.
• Lead a team of Customer Success Managers across various regions.
• Develop and implement product adoption strategies.
• Collaborate with internal teams to enhance customer experience.
• Advocate for client needs in product development discussions.
• Conduct business reviews and support clients in achieving their goals.
• Provide technical knowledge and best practices to clients.
• Respond to customer inquiries in a timely manner.
• Utilize data to drive strategic recommendations.
• Adapt to a fast-paced, dynamic work environment.

Requirements

• 5+ years of experience managing a global team.
• 10+ years of experience in account management or customer success.
• Strong understanding of technical concepts.
• Willingness to travel up to 25% for client engagements.
• Excellent problem-solving skills.
• Ability to work across multiple time zones.
• Strong attention to detail.
• Data-driven mindset.
• Experience with enterprise clients.
• Leadership and mentoring skills.

Benefits

• Opportunity to work with leading brands globally.
• Remote work flexibility.
• Engaging and dynamic work environment.
• Professional development opportunities.
• Collaborative team culture.
• Competitive compensation package.
• Health and wellness benefits.
• Work-life balance initiatives.
• Access to cutting-edge technology.
• Supportive leadership team.