Technical Account Manager - Remote

Overview

The Technical Account Manager at UiPath plays a critical role in ensuring that strategic customers successfully utilize the UiPath platform, driving adoption and delivering business value.

In Short

• Ownership of customers' technical success with the UiPath platform.
• Accountable for technical workstreams and adoption plans.
• Proactive engagement with customers to guide their automation programs.
• Provide infrastructure, installation, and troubleshooting assistance.
• Educate customers on best practices for the UiPath platform.
• Conduct design and code reviews for automations.
• Perform technical health checks and identify improvement opportunities.
• Collaborate with product support for escalated incidents.
• Create risk mitigation plans for customer success.

Requirements

• 7+ years of experience in technical customer-facing roles.
• Solid programming background, preferably in .NET.
• Experience with UiPath or similar vendor products.
• Familiarity with AI technologies like LLMs and Computer Vision.
• Hands-on experience in SaaS and Cloud technologies.
• Background in technical support or consulting is a plus.
• Experience in Windows and Linux server infrastructure.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Computer Science degree or equivalent.
• Willingness to travel up to 25%.

Benefits

• Flexible work arrangements.
• Diverse and inclusive workplace.
• Opportunities for professional growth.
• Support for candidates with disabilities.
• Equal opportunity for all applicants.