Technical Account Manager - Remote

Overview

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform, providing both strategic and hands-on technical guidance to customers throughout their journey.

In Short

• Provide expert guidance on deployment and operational best practices.
• Serve as the primary liaison for technical questions or escalations.
• Contribute to workshops to help customers unlock the full value of the platform.
• Develop trusted advisor relationships with customer stakeholders.
• Help customers create Success Plans with critical goals and KPIs.
• Measure and report customers’ achievement of KPIs.
• Identify and address technical issues for customer satisfaction.
• Collaborate with Engineering and Support to resolve escalations.
• Advocate for customer needs across departments.
• Maintain up-to-date knowledge of the Wiz platform and cloud security threats.

Requirements

• 3+ years in technical customer-facing roles (TAM, Solutions Engineering, etc.).
• Strong understanding of cloud services and security best practices.
• Familiarity with container technologies (Docker, Kubernetes).
• Strong problem-solving skills for complex technical issues.
• Proven track record of driving customer success and exceeding targets.
• Excellent communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or equivalent experience.

Benefits

• Opportunity to work in a fast-growing startup environment.
• Collaborative and innovative company culture.
• Freedom to think creatively and contribute to growth.
• Work with a diverse team from over 13 countries.
• Impact on securing cloud environments for major enterprises.