Technical Account Manager - Remote

Overview

The Technical Account Manager at LiveU is focused on ensuring the success and growth of US & Canadian customers by mastering LiveU products and addressing customer needs.

In Short

• Drive customer success and growth for LiveU products in the US & Canada.
• Create and manage user accounts.
• Engage with customers regularly.
• Suggest solutions to enhance customer architecture.
• Act as a Subject Matter Expert (SME) for LiveU products.
• Provide field support for software and hardware solutions.
• Assist with deployment, installation, and troubleshooting.
• Provide training both remotely and on-site.
• Escalate customer feedback as necessary.

Requirements

• Competency in IT, telecommunications, media streaming, and video encoding.
• Bachelor’s degree in business or IT-related field, or equivalent experience.
• Willingness to travel up to 50% for trade shows and customer visits.
• Proficiency in MS Office.
• 2+ years in pre and post-sales support.
• Excellent communication and presentation skills.
• Experience with AutoCad, Visio, and Lucid platforms.
• Must have access to a vehicle and a clean driving record.
• Must have a US Passport.
• Proficient in English.

Benefits

• Opportunity to work with cutting-edge live video technology.
• Engage with a diverse range of customers.
• Participate in trade shows and industry events.
• Work in a dynamic and innovative environment.
• Professional development opportunities.