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Technical Account Manager - Remote

Posted 2 days ago
Sales / Business
Full Time
Italy

Overview

The Technical Account Manager (TAM) is responsible for the implementation of the Zeotap customer data platform (CDP), ensuring high-quality execution from setup to ongoing adoption.

In Short

  • Ownership of CDP implementation and execution
  • Collaboration with Solution Engineers and Account Executives
  • Integration with customer systems
  • Educating customers on best practices
  • Technical troubleshooting and diagnostics
  • Establishing best practices for implementation
  • Analyzing customer support requirements
  • Providing feedback for product development
  • Adhering to privacy and security policies
  • Ensuring accuracy of technical documentation

Requirements

  • Experience with data products and analytics
  • Prior experience with JS and SDK implementation
  • Familiarity with RESTful APIs and SQL
  • Knowledge of BigQuery and GCP cloud
  • Understanding of web and mobile applications
  • Experience with SSO integration
  • Project management experience
  • Strong communication and client management skills
  • Fluent in Italian, Spanish, and English

Benefits

  • Competitive compensation and benefits
  • Remote-first organization
  • Global support system
  • Collaborative and fun culture
  • Access to industry experts
  • Networking opportunities with senior investors
zeotap logo

zeotap

Zeotap, founded in 2014 in Europe, is dedicated to simplifying customer data management while ensuring security and impactful use. The company provides an AI-native platform that enables innovative brands to enhance customer experiences through efficient data utilization, all while respecting consumer privacy. Zeotap's solutions lead to improved business outcomes across marketing, sales, and service for enterprises, ensuring compliance and fostering a seamless transition from pre-sales to post-sales support.

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