Implementation Engineer - Remote

Overview

The Implementation Engineer (IE) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). IEs ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities.

In Short

• Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
• Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
• Drive clarity on immediate use-cases and programme manage the execution
• Partner with customers and internal stakeholders to drive consensus on mutual success
• Educate customers on the best practices and effective use of the Zeotap platform
• Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues
• Establish Best Practices and repeatable playbooks for CDP integration and implementation
• Review and ensure accuracy of technical documentation

Requirements

• Experience with data products, in particular data validation and analytics
• Prior experience with JS and SDK implementation and debugging, RESTful APIs
• Familiarity with command line, scripting syntax, SQL
• Familiarity with data warehousing tools such as BigQuery and GCP cloud
• Understanding of web and mobile applications
• Exposure to single sign-on (SSO) integration
• Experience with large-scale project management and delivery
• Interpersonal, communication and client management skills
• You speak English fluently

Benefits

• Competitive compensation & benefits
• Remote-first organisation
• Unmatched Global support system
• Fast-paced, collaborative & fun culture
• Exposure & access to industry experts & teammates that live our values