Implementation Engineer - Remote

Overview

As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Customers.

In Short

• Lead and architect technical vision for large enterprise customer’s implementation, testing and reporting.
• Work with and directly support our customers to craft the best possible experiences for users in Clutch.
• Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments.
• Be an expert on Clutch’s platform capabilities and app design patterns.
• Work closely with cross-functional teams to improve and evolve products.
• Manage the day-to-day operational and tactical aspects of multiple Implementation projects.
• Effectively communicate plans, progress, and status to both internal and Customer stakeholders.
• Collaborate with Customer Success, Product, and Engineering teams within Clutch to run beta programs for new features.

Requirements

• Background in Computer Science or strong technical training.
• 2+ years experience integrating with web APIs.
• Excellent communication skills, both written and verbal.
• Comfortable leading meetings with customers.
• Ability to identify and clearly communicate pragmatic solutions to complex integration problems.
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDK's, etc.).
• Self-starter with the ability to assess, troubleshoot, and work autonomously.
• Ability to read, write, and understand code in multiple programming languages.
• Knowledge of Python, JavaScript, TypeScript, JSON, GitHub, and terminal.
• Superior time management skills to manage multiple external customers simultaneously.
• A passion for working with people, paired with excellent communication skills.
• Experience with modern web frameworks is a plus (React, Node.js, etc.).

Benefits

• Enjoy the freedom of remote work from anywhere.
• Twice a year, bond with colleagues in exciting destinations.
• Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Receive stock options as part of your compensation package.
• Create your ideal workspace with a budget for home office essentials.
• Grow personally and professionally with a budget for work-related trips.
• Prioritize your well-being with comprehensive health and dental insurance plans.