Technical Account Manager - Remote

Overview

As a Technical Account Manager (TAM) – Strategic Accounts, you will play a pivotal role in managing and growing Postman’s most critical enterprise relationships. This is a senior-level, high-impact role that blends deep technical expertise with business strategy, customer relationship management, and growth leadership.

In Short

• Serve as the technical lead and trusted advisor for a portfolio of Postman’s most strategic enterprise accounts.
• Develop a deep understanding of each customer’s strategic initiatives and organizational goals.
• Define and drive joint success plans that reflect both technical enablement and business value realization.
• Engage with stakeholders to translate business drivers into actionable technical strategies.
• Identify and synthesize recurring usage patterns and unmet needs across your customer portfolio.
• Adopt a hunter mindset to uncover new use cases and departments where Postman can deliver value.
• Operate as a hub of strategic account intelligence, collaborating with various teams.
• Build long-term, trust-based relationships with senior stakeholders.
• Navigate complex customer organizations to influence decision-making.
• Represent Postman with thought leadership in customer engagements.

Requirements

• 8+ years of experience in a technical, customer-facing role.
• Proven track record of driving enterprise adoption of API platforms.
• Technical knowledge of the end-to-end API lifecycle.
• Hands-on experience with source control and CI/CD systems.
• Ability to develop custom scripts or integrations using JavaScript or Python.
• Strong business acumen and executive presence.
• Experience leading customer-facing workshops and technical enablement sessions.
• Comfortable navigating cross-functional internal teams.
• Highly curious, analytical, and driven by impact.

Benefits

• Full medical coverage.
• Flexible PTO.
• Wellness reimbursement.
• Monthly lunch stipend.
• Comprehensive wellness programs.
• Frequent team-building events.
• Donation-matching program.
• Inclusive company culture.
• Flexible schedule in a hybrid work model.
• Opportunities for continuous learning and growth.