Remote Otter LogoRemoteOtter

Technical Account Manager - Remote

Posted Yesterday
Sales / Business
Full Time
USA
$136,000 - $288,000 USD/year

Overview

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

In Short

  • Offer technical onboarding, implementation, and adoption support for customers applying Figma's Platform.
  • Consult on custom plugin development to meet unique technical requirements.
  • Deliver product integration consultation and post-sale Enterprise API guidance.
  • Support completion of security questionnaires in a cross-functional team.
  • Help lead complex technical deployments for enterprise accounts.
  • Support large identity implementations requiring ongoing technical guidance.
  • Collaborate with Product and Engineering teams for technical improvement opportunities.
  • Build technical documentation and enablement materials.
  • Work with Customer Enablement Managers and Account Executives for customer success.

Requirements

  • 5+ years in technical customer success or technical account management in a SaaS organization.
  • Strong technical background with experience in APIs and enterprise integrations.
  • Programming experience in JavaScript, Python, Java, or similar.
  • Proven track record managing complex technical implementations.
  • Excellent communication skills for presenting technical concepts.
  • Experience with enterprise software deployments and security requirements.
  • Customer-first, consultative approach to solving technical challenges.

Benefits

  • Competitive salary and equity options.
  • Health, dental & vision benefits.
  • Retirement plan with company contribution.
  • Generous PTO and company recharge days.
  • Learning & development stipend.
  • Work from home stipend and cell phone reimbursement.
Figma logo

Figma

Figma is a collaborative design platform that empowers teams to create, prototype, and share designs seamlessly. The company is dedicated to solving complex business challenges through its Strategic Finance team, which plays a crucial role in managing budgets, driving planning processes, and optimizing resource allocation. Figma values analytical thinking, strategic communication, and a structured approach to problem-solving, fostering a culture of performance management and cross-functional collaboration. With a focus on growth and development, Figma encourages a learning environment where employees can thrive and contribute to the company's mission.

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