Technical Account Manager - Remote

Overview

Join Delinea as a Technical Account Manager and help minimize security risks by managing privileged access for enterprise customers.

In Short

• Serve as a technical subject matter expert for Delinea’s Privilege Access services.
• Act as a trusted advisor to ensure customer engagement and success.
• Monitor customer health and communicate results with sales and support teams.
• Deliver remote services including software configuration and training.
• Resolve high priority customer issues impacting service delivery.
• Document customer environments for faster issue resolution.
• Coordinate Early Beta Access program for new releases.
• Travel to customer facilities for business reviews and assessments.
• Maintain performance levels measured via customer satisfaction surveys.
• Develop executive-facing reports summarizing updates and analyses.

Requirements

• 4+ years of experience in Customer Success or similar roles.
• Understanding of applications and infrastructure in large organizations.
• Experience with Privilege Access Management solutions.
• Ability to lead large technology projects.
• Strong organizational and prioritization skills.
• Excellent communication skills, both written and verbal.
• Knowledge of Microsoft Active Directory and server administration.
• Experience with cloud solutions and compliance knowledge.
• Proficiency in scripting languages such as Perl and PowerShell.
• Experience with other PAS solutions is a plus.

Benefits

• Competitive salary with equity and bonus programs.
• Comprehensive medical, dental, and vision insurance.
• Pension/retirement matching and life insurance.
• Generous discretionary time off and paid holidays.
• Paid leave for new birth, adoption, or caregiving.