Technical Account Manager - Remote

Overview

As a Technical Account Manager at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for customer success.

In Short

• Lead technical onboarding and integration for new enterprise clients.
• Collaborate with Sales and Product teams for solution design.
• Provide on-site technical support and training.
• Troubleshoot and resolve escalated client issues.
• Offer technical consultation and best practices to clients.
• Create and maintain technical documentation.
• Be willing to travel frequently (up to 25-35%).
• Gather requirements and implement solutions on-site.
• Act as a feedback channel for product improvement.
• Manage multiple priorities in a fast-paced environment.

Requirements

• Bachelor's degree in Computer Science or related field.
• 4+ years of experience in a technical customer-facing role.
• Strong knowledge of AI and machine learning concepts.
• Experience with software integration and APIs.
• Proficiency in programming or scripting languages.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Customer-centric mindset with a passion for client success.
• Experience with translation management systems is a plus.
• Familiarity with cloud platforms is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI technology.
• A dynamic and collaborative work environment.
• Significant opportunities for professional growth.
• Make a real impact on global communication.