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Technical Account Manager - Remote

Posted 5 days ago
Sales / Business
Full Time
Worldwide

Overview

As a Technical Account Manager at Butter Payments, you will oversee the complete post-sales lifecycle of customers, ensuring they derive maximum value from their data and analytics.

In Short

  • Lead post-sales engagement and account health
  • Create success narratives and conduct business reviews
  • Design and iterate on customer success playbooks
  • Advise customers on Butter’s platform and industry
  • Build relationships with executives across customer organizations
  • Manage CRM database for customer insights
  • Leverage data to provide actionable insights
  • Resolve data discrepancies for accurate reporting
  • Drive customer references and case studies
  • Balance remote work with occasional travel

Requirements

  • 7+ years in a customer-facing role in a high-growth startup
  • Exceptional communication skills in writing and presenting
  • Ability to synthesize data and create clear narratives
  • Willingness to travel approximately 10% of the time
  • Payments experience is a plus

Benefits

  • Opportunity to work in a fast-growing company
  • Collaborate with cross-functional teams
  • Shape the customer organization
  • Drive customer success and retention
  • Work remotely
Butter Payments logo

Butter Payments

Butter Payments is a forward-thinking company dedicated to revolutionizing the recurring payments landscape by eliminating involuntary churn. Utilizing advanced machine learning, deep financial data partnerships, and behavioral insights, Butter ensures that payments are processed smoothly and efficiently, minimizing losses from failed transactions. With backing from prominent investors such as Atomic, Norwest Venture Partners, SpringTride, and Transpose Platform, Butter is rapidly expanding and is committed to building a people-first organization that values strong HR practices and a positive company culture.

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