Technical Account Manager - Remote

Overview

We are seeking a Technical Account Manager to drive onboarding, adoption, and retention for Sully.ai’s healthcare customers. You will manage post-sale relationships with health systems and payers—ensuring successful deployments, resolving technical challenges, and surfacing opportunities for growth.

In Short

• Lead onboarding for new accounts, ensuring fast, compliant, and high-quality go-lives.
• Translate customer workflows into clear technical implementation plans.
• Monitor customer adoption and proactively address risks to retention.
• Resolve technical blockers in partnership with engineering and product teams.
• Represent the customer voice in roadmap conversations and escalate feedback effectively.

Requirements

• 3+ years in customer-facing technical roles (e.g., Technical Account Manager, Solutions Engineer, Implementation Specialist).
• Experience driving post-sale outcomes: onboarding, adoption, renewals.
• Strong technical aptitude with APIs, integrations, compliance workflows, or data security.
• Demonstrated ability to work cross-functionally with product and engineering teams.
• Excellent communication skills with both technical and non-technical stakeholders.

Benefits

• Shape the Future of Healthcare: Build category-defining partnerships.
• Early-Stage Impact: Play a critical role in shaping our partnership roadmap.
• Remote-First Culture: Work in a flexible, remote environment.
• Competitive Compensation: Enjoy a competitive salary and equity.
• Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company.