XM Strategist - Financial Services - Remote

Overview

The XM Strategist for Financial Services at Qualtrics supports sales teams by leveraging their expertise to enhance client engagements, focusing on key accounts to drive success in experience management.

In Short

• Support sales teams with executive coaching and workshops.
• Influence time to close and deal size through strategic account management.
• Act as an expert advisor on customer challenges and XM domains.
• Contribute to product direction and account-based marketing activities.
• Partner with sales leadership to inform team strategy.
• Engage with existing customers to expand their XM licenses.
• Guide service delivery teams in flagship accounts.
• Influence go-to-market strategies for XM.
• Communicate complex concepts to decision makers.
• Foster a culture of collaboration and initiative within the team.

Requirements

• Degree in Business, Economics, Social Sciences, or related field.
• Leadership experience in the Financial Services industry.
• Experience with CX, EX, or MR functions in global organizations.
• Consulting experience in Experience Management programs.
• Knowledge of AI solutions for customer or employee experience.
• Strong understanding of survey design and data analysis.
• Ability to articulate Financial Services trends.
• Proven communication skills with strategic decision makers.

Benefits

• Qualtrics Experience Program for personal experiences.
• Diverse community focused on collaboration.
• Open and collaborative work environment.
• Safe and comfortable workplace culture.