Strategic Customer Success Manager - Remote

Overview

As a Strategic Customer Success Manager at Contentsquare, you will play a crucial role in maximizing customer lifetime value and driving revenue growth by building lasting relationships with key customer stakeholders and ensuring their success with our experience analytics platform.

In Short

• Develop and maintain trusted advisor relationships with key customer stakeholders.
• Prepare and lead strategic meetings with executive leadership.
• Align partnership activities with key business objectives.
• Act as the main point of contact and advocate for customers.
• Collaborate cross-functionally to ensure partnership success.
• Hold regular strategy calls with customers.
• Contribute to the customer’s digital CX strategy.
• Drive renewals and upsell opportunities.
• Share best practices and industry trends with stakeholders.
• Manage a large and varied book of business.

Requirements

• 7-10 years of experience in Customer Success or similar roles.
• Outstanding organizational and project management skills.
• Exceptional relationship management capabilities.
• Self-motivated with a collaborative mindset.
• Proficiency with common go-to-market frameworks.
• Analytics mindset with comfort in analyzing metrics.
• Understanding of web and mobile app architecture.
• Ability to thrive in a dynamic environment.
• Exceptional communication and negotiation skills.

Benefits

• Inclusive workplace culture.
• Opportunities for professional growth.
• Access to a global community of professionals.
• Flexible and scalable platform usage.
• Engagement in impactful work.