Enterprise Support Manager - Remote

Overview

As an Enterprise Support Manager at Qualtrics, you will lead a team of Enterprise Support Associates, driving customer obsession and ensuring delivery of top-tier customer support.

In Short

• Lead a team of Enterprise Support specialists
• Develop and mentor team members
• Drive operational best practices
• Enhance customer experience for enterprise clients
• Collaborate with cross-functional teams
• Manage team capacity and financial performance
• Communicate team impact to stakeholders
• Maintain expert knowledge of Qualtrics products
• Foster a supportive team environment
• Encourage continuous improvement

Requirements

• 6+ years of professional experience
• 3-5 years of client management experience
• Excellent verbal and written communication skills
• Expert knowledge of the Qualtrics platform
• Passion for enabling others
• Proven ability to build and lead teams
• Strong analytical and problem-solving skills
• Excellent interpersonal skills

Benefits

• Comprehensive total rewards package
• Private health insurance
• Wellness reimbursement
• Experience bonus
• Additional experience leave
• Commuter allowance
• Hybrid working environment
• Catered lunches