Technical Success Manager - Remote

Overview

The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership, driving adoption, expansion, and advocacy for strategic customers.

In Short

• Act as primary post-sales contact for assigned enterprise accounts.
• Build and maintain executive-level relationships with customers.
• Drive value realization and ensure positive outcomes for customers.
• Map customer processes to Ushur’s AI capabilities.
• Lead POCs and solution delivery for strategic customers.
• Monitor key success metrics and recommend strategies to maximize ROI.
• Enable customer teams through training and documentation.
• Collaborate with internal teams to influence product roadmaps.
• Identify opportunities for customer advocacy.
• Travel up to 25–40% for strategic engagements.

Requirements

• 8–10 years of Customer Success or Solution Engineering experience in SaaS.
• 5+ years managing complex enterprise relationships.
• Strong background in technical implementation and workflow automation.
• Ability to work with VP and C-level executives.
• Expertise in managing cross-functional resources.

Benefits

• Unlimited PTO and paid holidays.
• Comprehensive health benefits including dental and vision.
• 401(k) plan and stock options.
• Opportunities for professional development and certifications.
• Flexible work options with a hybrid model available.