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Technical Success Manager - Remote

Posted 6 days ago
Customer Service
Full Time
USA

Overview

SignalWire is seeking a Technical Success Manager to join the fast-paced Business Success team. In this role, you will learn our products and industries we support. Your expertise will be put to work to help identify a customer’s needs, current technology and propose solutions. A successful candidate will be a self-starter with great communication, time management skills and programming experience.

In Short

  • Establish and maintain relationships with designated API and Cloud customers
  • Provide technical support, code examples, and proof of concepts to clients
  • Troubleshoot initial customer code setup and provide documentation
  • Contribute to the creation of supplementary material and resources
  • Stay up to date with new product features
  • Provide “white glove” experience to clients
  • Work closely with Sales, Support, and Product teams

Requirements

  • Experience in Node.JS, Ruby, PHP, or Python
  • Experience with front-end JavaScript Frameworks (React, Angular, Vue)
  • Demonstrate technical and/or development experience
  • Must be adaptable and willing to learn
  • Ability to build strong customer relationships
  • Ability to think critically and work independently
  • Excellent customer service and communication skills

Benefits

  • Opportunity to work in a fast-paced environment
  • Engagement with innovative technology
  • Professional development opportunities
SignalWire logo

SignalWire

SignalWire is a technology company that specializes in providing advanced communication solutions through its platform services, which include Video, Voice, Messaging, and Fax APIs. The company focuses on delivering high-quality technical support and training to both internal teams and external customers, ensuring that users can effectively utilize their services. SignalWire is committed to maintaining an up-to-date knowledge base and improving its documentation processes, while also engaging in quality assurance testing for new product releases. With a collaborative work environment, SignalWire values strong analytical skills, effective communication, and a customer-centric approach in its team members.

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