Customer Growth Operations Analyst - Remote

Overview

We are seeking a data-driven and customer-centric Customer Growth Operations Analyst to join our growing team. In this role, you will play a critical part in optimizing the customer journey, increasing retention, and driving revenue growth through data insights and scalable processes.

In Short

• Analyze customer behavior, segmentation, and lifecycle metrics to identify growth opportunities and risk factors.
• Partner with Customer Growth teams to design, test, and optimize internal and external facing work.
• Build dashboards and reporting frameworks to track work items.
• Support lifecycle programs with performance analysis and data-backed recommendations.
• Identify operational inefficiencies and recommend or improve tools or processes to improve scalability and performance.
• Assist in forecasting and planning initiatives related to customer health and expansion.
• Collaborate with RevOps to align customer insights with broader go-to-market strategies.

Requirements

• Ability to communicate findings clearly to both technical and non-technical stakeholders.
• Highly organized with excellent attention to detail and a problem-solving mindset.
• Passion for efficiency and processes improvement.
• Great time management and prioritization skills.
• Excellent verbal and written communication skills with the ability to present analysis/findings in a clear and concise manner.
• Be a phenomenal teammate who thrives in a diverse distributed team.
• Proactive, well-organized, and have proven attention to detail.
• Have a high sense of urgency to meet milestones/dates and deliver projects.
• Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats.
• Driven, curious, self-motivated, enthusiastic and with a “can do” attitude.

Benefits

• Thriving Company Culture that prioritizes respect, inclusion, and collaboration.
• Flexible paid time off annually for work-life balance.
• Comprehensive health benefits including medical insurance coverage.
• Competitive compensation and stock options.
• Opportunities for professional development and certification courses.
• Flexible work options supporting both collaboration and personal well-being.