Customer Success Operations Analyst - Remote

Overview

The Customer Success Operations Analyst will support the VP of Customer Success by building and iterating on operational infrastructure to enhance growth and retention at CARTO, a leading Location Intelligence platform.

In Short

• Own the Customer Success platform, ensuring optimal integration with Salesforce.
• Partner with Customer Success leaders to create dashboards and reports.
• Map out processes to improve team performance and scalability.
• Drive a data-driven culture for informed decision-making.
• Operationalize customer journeys and track success metrics.
• Be the subject matter expert for Customer Success operations.
• Maintain and optimize Customer Success tools for efficiency.
• Stay updated on industry trends and best practices.
• Influence CARTO’s Go-To-Market strategy through leadership collaboration.

Requirements

• 3+ years in Sales Operations or Customer Success Operations in B2B SaaS.
• Hands-on experience with Salesforce and Customer Success Platforms.
• Strong understanding of Customer Success principles and metrics.
• Excellent communication and relationship-building skills.
• Ability to analyze data and provide actionable insights.
• Critical thinking and problem-solving skills.
• Experience in a fast-paced work environment.
• Entrepreneurial mindset with proactive project management.

Benefits

• Competitive compensation package.
• Employee stock options plan.
• Private medical insurance.
• Flexible work hours.
• Growth opportunities in a multicultural environment.
• A vision to leverage location-based data for better decision-making.