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Customer Success Operations, Sr. Analyst - Remote

Posted 15 weeks ago
Sales / Business
Full Time
Mexico, Mexico

Overview

The Customer Success Operations, Sr. Analyst will play a key role in shaping our rapidly growing Customer Success and Digital Experience teams. This individual will support the Customer Success and Digital Growth teams in their efforts to guide the customer through their entire Customer lifecycle, from onboarding through renewals.

In Short

  • Configure and support Gainsight for the Digital Experience and Global Customer Success team
  • Build system workflows and programs within Gainsight to drive scale
  • Build dashboards to display customer data
  • Provide operational direction to help teams run more efficiently
  • Identify process automation and improvement opportunities
  • Ensure all processes are well documented

Requirements

  • 4-6 years of experience in an operational analytics/reporting role
  • Significant knowledge and experience in Salesforce.com
  • Significant knowledge and experience in Gainsight
  • Strong Excel skills; Tableau or other BI reporting desired
  • Ability to collect and assess data and present it insightfully
  • Excellent organizational skills

Benefits

  • Amazing benefits
  • Social impact initiatives
  • Diversity, Equity, Inclusion and Belonging at Okta
Okta logo

Okta

Okta is recognized as The World’s Identity Company, dedicated to enabling secure and flexible access to technology across various devices and applications. With a focus on transforming identity management, Okta's Workforce and Customer Identity Clouds provide innovative solutions for authentication and automation, placing identity at the core of business security and growth. The company values diverse perspectives and lifelong learning, fostering a collaborative environment where employees can thrive and contribute to redefining the future of identity in the digital landscape.

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