Customer Success Operations, Sr. Analyst - Remote

Overview

The Customer Success Operations, Sr. Analyst will play a key role in shaping our rapidly growing Customer Success and Digital Experience teams. This individual will support the Customer Success and Digital Growth teams in their efforts to guide the customer through their entire Customer lifecycle, from onboarding through renewals.

In Short

• Configure and support Gainsight for the Digital Experience and Global Customer Success team
• Build system workflows and programs within Gainsight to drive scale
• Build dashboards to display customer data
• Provide operational direction to help teams run more efficiently
• Identify process automation and improvement opportunities
• Ensure all processes are well documented

Requirements

• 4-6 years of experience in an operational analytics/reporting role
• Significant knowledge and experience in Salesforce.com
• Significant knowledge and experience in Gainsight
• Strong Excel skills; Tableau or other BI reporting desired
• Ability to collect and assess data and present it insightfully
• Excellent organizational skills

Benefits

• Amazing benefits
• Social impact initiatives
• Diversity, Equity, Inclusion and Belonging at Okta