Customer Success Operations Analyst - Remote

Overview

As a Customer Success Operations Analyst at Varicent, you will play a crucial role in analyzing customer data and implementing strategies to enhance customer retention and satisfaction.

In Short

• Manage and optimize the ChurnZero platform for customer interactions.
• Analyze customer data to identify improvement opportunities.
• Collaborate with the Customer Success team to enhance retention strategies.
• Develop reports and dashboards for key customer success metrics.
• Conduct reviews of customer accounts to identify churn risks.
• Provide insights based on data analysis and customer feedback.
• Assist in implementing new customer success initiatives.
• Stay updated on industry trends in customer success operations.

Requirements

• Bachelor's degree in business, marketing, or related field.
• 2+ years of experience in customer success or operations.
• Experience with ChurnZero or similar platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and organizational skills.
• Experience as a Customer Success Manager is a plus.

Benefits

• Innovative work environment with purpose-driven projects.
• Diverse and collaborative team culture.
• Opportunities for personal and professional growth.
• Supportive environment to unlock your potential.