Customer Success Operations Analyst - Remote

Overview

As a Customer Success Operations Analyst at Mitratech, you will support the leadership team to improve customer experience, retention, and revenue through data-driven decisions and technologies.

In Short

• Prepare and maintain reports on key metrics like retention and customer feedback.
• Update documentation and playbooks for team resources.
• Manage customer data to ensure accuracy across systems.
• Support process optimization to increase efficiency.
• Assist with tool management, particularly Salesforce.com.
• Support M&A functions by scheduling calls and trainings.

Requirements

• Junior Level – 1+ years experience in RevOps or SalesOps.
• Systems and process mindset; comfortable with technology.
• Ability to execute with a project management mindset.
• Motivated to work collaboratively in a fast-paced environment.
• Comfortable with data and spreadsheets.
• Strong organization and analytical skills.

Benefits

• Diverse and inclusive work culture.
• Learning opportunities and career growth.
• Supportive team environment.
• Opportunity to work with leading-edge technologies.