Enterprise Application Support Engineer - Remote

Overview

As an Application Support Analyst at Varicent, you will help customers solve issues and maximize their experience with our SaaS solutions. This role involves troubleshooting technical issues and providing impactful solutions.

In Short

• Join a leading company in Sales Performance Management.
• Work remotely from Mexico.
• Engage in troubleshooting SaaS and on-prem technical issues.
• Collaborate with product and engineering teams.
• Communicate effectively with customers.
• Participate in a rotating weekend on-call schedule.
• Utilize advanced English skills in communication.
• Support a diverse range of clients.
• Embrace a results-driven work culture.
• Enjoy a comprehensive benefits package.

Requirements

• 2+ years in technical or application support.
• Experience with relational databases and SQL scripting.
• Familiarity with client-server architecture.
• Ability to troubleshoot web-based applications.
• Advanced English skills required.
• Experience supporting U.S. clients is a plus.
• Strong communication skills.
• Ability to work across time zones and cultures.
• Proficient in analytical tools and technologies.
• Problem-solving mindset.

Benefits

• Market-leading compensation package.
• Wellness programs to support health and wellbeing.
• Opportunity to work with cutting-edge tools and technologies.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Global connected culture with hubs in various countries.
• Dynamic work culture that promotes innovation.
• Continuous development opportunities.
• Supportive environment for professional growth.