Customer Success Operations Analyst - Remote

Overview

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

In Short

• Develop and maintain key CS operational metrics, dashboards, and reports.
• Optimize CS processes and workflows to drive efficiency and scalability.
• Own the administration and enhancement of Customer Success tools.
• Partner with CS leadership to identify trends and analyze churn.
• Support customer segmentation and playbook execution.
• Collaborate cross-functionally with Sales, Marketing, Product, and Finance.
• Standardize and automate key processes.
• Manage and refine customer health scoring models.
• Train and enable the CS team on best practices.

Requirements

• 3+ years of experience in Customer Success Operations.
• Proficiency in platforms like Gainsight and CRM tools like Salesforce.
• Strong analytical skills with experience using BI tools.
• Excellent problem-solving abilities.
• Ability to work cross-functionally and communicate effectively.
• Experience implementing automation and process improvements.
• Familiarity with customer journey mapping and segmentation strategies.

Benefits

• Dynamic and fast-paced work environment.
• Opportunity for personal and professional growth.
• Ownership of work and responsibility.
• Empathetic team culture.