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Senior Customer Operations Analyst - Remote

Posted 5 days ago
Data Analysis
Full Time
USA
$90,000 - $105,000/year

Overview

The Senior Customer Operations Analyst will drive in-depth analysis of current processes to identify and quantify efficiency improvements. This role will provide actionable insights through rigorous data analyses and is responsible for establishing and optimizing a robust performance management system for the centralized operations team, balancing operational efficiency with an excellent customer experience.

In Short

  • Regularly assess effectiveness of operational processes to drive initiatives
  • Identify bottlenecks, redundancies and areas for automation
  • Prepare gap analysis to identify workflow gaps
  • Partner with Data & Analytics team for operational data integration
  • Analyze process performance data for improvement opportunities
  • Create dashboards, KPI reports and performance metrics
  • Collaborate with Operations leaders for operational improvements
  • Ensure data accuracy and integrity
  • Act as liaison between Operations and Data & Analytics teams
  • Maintain a focus on operational excellence

Requirements

  • 3-5 years of experience in a similar role
  • Prior data and analytics experience
  • Education or tech-ed experience a plus

Benefits

  • Market competitive compensation
  • Annual performance bonus eligibility
  • Stock options
  • 401k match
  • Healthcare coverage
  • Paid time off
  • A broad range of other benefits and perks
Hazel logo

Hazel

Hazel Health is dedicated to increasing access to quality healthcare for students, particularly within the K-12 education system. The company collaborates closely with school nurses and health staff to ensure that students receive equitable healthcare services. With a focus on building strong relationships with school partners and communities, Hazel Health aims to enhance the overall health and well-being of students through its innovative services.

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