Senior Customer Operations Analyst - Remote

Overview

The Senior Customer Operations Analyst will drive in-depth analysis of current processes to identify and quantify efficiency improvements. This role will provide actionable insights through rigorous data analyses and is responsible for establishing and optimizing a robust performance management system for the centralized operations team, balancing operational efficiency with an excellent customer experience.

In Short

• Regularly assess effectiveness of operational processes to drive initiatives
• Identify bottlenecks, redundancies and areas for automation
• Prepare gap analysis to identify workflow gaps
• Partner with Data & Analytics team for operational data integration
• Analyze process performance data for improvement opportunities
• Create dashboards, KPI reports and performance metrics
• Collaborate with Operations leaders for operational improvements
• Ensure data accuracy and integrity
• Act as liaison between Operations and Data & Analytics teams
• Maintain a focus on operational excellence

Requirements

• 3-5 years of experience in a similar role
• Prior data and analytics experience
• Education or tech-ed experience a plus

Benefits

• Market competitive compensation
• Annual performance bonus eligibility
• Stock options
• 401k match
• Healthcare coverage
• Paid time off
• A broad range of other benefits and perks