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GTM Operations Senior Customer Success Operations Analyst - Remote

Posted 7 weeks ago
Customer Service
Full Time
USA

Overview

As SQUIRE’s GTM Operations Senior CS Operations Analyst, you will be responsible for implementing and managing programs that enhance the effectiveness of the Customer Success, Onboarding and Support Teams. You will work closely with internal stakeholders to ensure that our post-sales strategies align with our business objectives and drive substantial value for our customers.

In Short

  • Implement and manage programs for Customer Success and Support Teams.
  • Work closely with internal stakeholders.
  • Align post-sales strategies with business objectives.
  • Drive customer satisfaction, retention, and expansion.
  • Optimize operations and strategic program management.

Requirements

  • Experience in Customer Success operations.
  • Strong analytical skills.
  • Ability to manage multiple projects.
  • Excellent communication skills.
  • Proven track record in program management.

Benefits

  • Opportunity to work with a leading business management system.
  • Be part of a fast-growing company.
  • Collaborate with a talented team.
  • Impact customer satisfaction and business growth.
  • Flexible work environment.
SQUIRE logo

SQUIRE

SQUIRE is a pioneering business management system tailored specifically for barbers and shop owners, founded in 2015. With a mission to simplify the complexities of running a business, SQUIRE offers custom-branded tools and resources that empower barbers at all experience levels to attract and retain customers, manage shop operations efficiently, and boost revenue. Trusted by over 4,000 shops in more than a thousand cities worldwide, SQUIRE bridges the gap between artistry and entrepreneurship, enabling barbers to unlock their full potential. The company is committed to fostering a user-centric culture and continuously innovating its suite of barber management and booking products.

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