Senior Customer Operations Analyst - Remote

Overview

Join a venture backed growth stage start-up, in hyper growth mode, disrupting the massive 7.5T+ global shipping and cross border ecommerce space. Our mission is to make every brand a global brand, by making international shipping and returns easy, affordable and friction-free to 220+ countries. We power the world’s fastest growing, enterprise scale brands and 3PLs worldwide. Work with a stellar team that is leading the industry on supply chain innovation, is committed to our customers’ and partners’ success, fast-paced and collaborative team environment, with plenty of opportunity to learn and grow.

In Short

• Build and refine Salesforce CRM for business needs.
• Manage and improve system integrations and data synchronization.
• Analyze merchant financial and operational data.
• Maintain an organized and structured database.
• Extract, clean, and transform data to generate actionable insights.
• Develop automated reports and dashboards using SQL and Power BI.
• Automate and optimize customer success operations.
• Collaborate with various teams for data-driven recommendations.
• Design and implement KPI frameworks for operational metrics.
• Perform root cause analysis on customer pain points.

Requirements

• 3-5+ years of technical experience with Salesforce.com and other systems.
• Proficiency in SQL for data manipulation.
• Ability to aggregate data from multiple sources.
• Expertise in Excel for data analysis.
• Proficiency in Power BI.
• Experience with revenue forecasting and churn analysis.
• Strong problem-solving and communication skills.
• Experience in process optimization across customer journeys.
• High integrity and results-oriented.
• Degree in Data Science, Engineering or related field.

Benefits

• Opportunity to work in a fast-paced and innovative environment.
• Collaborative team culture.
• Growth and learning opportunities.
• Impactful work in the global shipping industry.