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Lead Technical Consultant - Remote

Posted 15 weeks ago
Software Development
Full Time
Worldwide

Overview

As a Lead Technical Consultant at Ushur, you will play a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform while mentoring junior consultants and ensuring customer success.

In Short

  • Lead the end-to-end implementation of complex customer solutions.
  • Architect scalable, reusable automation solutions.
  • Own key customer relationships from a technical delivery standpoint.
  • Collaborate with Account Executives and Solutions Architects.
  • Drive the creation of scalable delivery frameworks.
  • Provide technical mentorship to Technical Consultants.
  • Document implementation strategies and processes.
  • Contribute to continuous improvement initiatives.
  • Lead troubleshooting efforts during escalations.
  • Track time across engagements and maintain documentation.

Requirements

  • Bachelor’s or Master’s degree in Computer Science or related field.
  • 10+ years of experience in a SaaS or consulting role.
  • Proven experience leading implementation projects.
  • Deep understanding of cloud services (preferably AWS).
  • Proficiency in scripting or development languages.
  • Strong grasp of Agile delivery methodologies.
  • Experience designing scalable workflows and data architectures.
  • Strong verbal and written communication skills.
  • Demonstrated ability to mentor team members.
  • Passion for technology and innovation.

Benefits

  • Work in a fast-paced, high-growth SaaS environment.
  • Opportunity to shape best practices in the industry.
  • Collaborate with cross-functional teams.
  • Mentorship and development opportunities.
  • Impactful role in improving customer experiences.
Ushur logo

Ushur

Ushur is a pioneering company focused on transforming enterprise communication and customer engagement through innovative technologies. Specializing in Customer Experience Automation™, Ushur empowers organizations to modernize their customer engagement models, leveraging cutting-edge Conversational AI, Machine Learning, and Intelligent Process Automation. The platform is designed to enable Fortune 100 and Global 2000 enterprises across various sectors, including healthcare, insurance, and financial services, to enhance their customer interactions. With a cloud-native, no-code approach, Ushur allows citizen developers to create AI-powered, fully automated, and omni-channel experiences that streamline customer journeys. The company fosters a dynamic and inclusive culture, emphasizing values such as growth, diversity, and employee well-being.

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