Cloud Support Engineer - Remote

Overview

Join ProArch as a Cloud Support Engineer, where you will play a crucial role in supporting our clients’ cloud infrastructure and services. You will be involved in diagnosing and resolving issues related to cloud technologies and ensuring seamless integration and operation of cloud applications.

In Short

• Provide expert troubleshooting for MS Azure, M365 Suite and Azure virtual desktop.
• Deliver L2 and L3 IT support and guidance to clients.
• Update all IT incidents and requests in the IT Service Management system.
• Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns.
• Escalate unresolved issues appropriately, ensuring cross-team collaboration.
• Engage in technical discussions and provide consultations with both clients and internal teams.
• Maintain and update technical documentation to reflect current best practices.
• Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
• Participate in 24/7 rotational shifts as required.
• Keep abreast of new cloud technologies and solutions related to Azure.

Requirements

• Strong knowledge of MS Azure and M365 products.
• Experience in providing L2 and L3 support.
• Ability to analyze and diagnose IT issues effectively.
• Excellent communication and customer service skills.
• Familiarity with IT Service Management systems.
• Willingness to participate in rotational shifts.
• Strong focus on client satisfaction.
• Ability to maintain technical documentation.
• Knowledge of cloud technologies.
• Team player with strong collaboration skills.

Benefits

• Opportunity to work with cutting-edge cloud technologies.
• Supportive team environment.
• Career growth opportunities.
• Comprehensive training programs.
• Flexible work arrangements.
• Health and wellness benefits.
• Competitive salary package.
• Access to industry events and conferences.
• Employee recognition programs.
• Work-life balance initiatives.