Customer Service Representative - Telekom Sales (Home Office Europe) - Remote

Overview

This role involves supporting customers in all matters related to additional services, insurance, and service packages, while actively promoting suitable products during conversations.

In Short

• Provide advice on Telekom TKS services such as device protection, insurance, mobility, and travel services.
• Professionally handle service cases, damage reports, or contract inquiries.
• Actively identify customer needs and strategically present relevant options.
• Take clear sales responsibility in an inbound environment: product consulting, objection handling, and closing sales.
• Achieve and exceed the designated sales KPIs.
• Carefully document and process information in our systems.

Requirements

• Strong communication skills.
• Experience in customer service or sales.
• Ability to work independently and manage time effectively.
• Familiarity with telecom products and services.
• Proficiency in handling customer inquiries and resolving issues.

Benefits

• Flexible working hours.
• Work from home opportunities.
• Supportive team environment.
• Opportunities for personal and professional growth.
• Competitive compensation package.