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Customer Service Representative - Telekom Sales (Home Office Europe) - Remote

Posted 22 hours ago
Customer Service
Full Time
Worldwide

Overview

This role involves supporting customers in all matters related to additional services, insurance, and service packages, while actively promoting suitable products during conversations.

In Short

  • Provide advice on Telekom TKS services such as device protection, insurance, mobility, and travel services.
  • Professionally handle service cases, damage reports, or contract inquiries.
  • Actively identify customer needs and strategically present relevant options.
  • Take clear sales responsibility in an inbound environment: product consulting, objection handling, and closing sales.
  • Achieve and exceed the designated sales KPIs.
  • Carefully document and process information in our systems.

Requirements

  • Strong communication skills.
  • Experience in customer service or sales.
  • Ability to work independently and manage time effectively.
  • Familiarity with telecom products and services.
  • Proficiency in handling customer inquiries and resolving issues.

Benefits

  • Flexible working hours.
  • Work from home opportunities.
  • Supportive team environment.
  • Opportunities for personal and professional growth.
  • Competitive compensation package.
Globl.Contact logo

Globl.Contact

Globl.Contact GmbH is a dynamic company dedicated to redefining the fashion industry by providing exceptional customer service. Partnering with innovative clients like About You, the company seeks passionate Fashion Enthusiasts to engage with customers and enhance their shopping experience. With a focus on creativity and style, Globl.Contact GmbH fosters a vibrant and supportive remote work environment, offering comprehensive training and a community-driven approach to ensure that every customer interaction is a stylish highlight.

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