Service Cloud Administrator - Remote

Overview

HHAeXchange is searching for a Salesforce Service Cloud Administrator to manage and optimize our Salesforce Service Cloud environment to enhance customer service operations.

In Short

• Manage and optimize Salesforce Service Cloud environment.
• Enhance customer service operations.
• Configure and customize Salesforce Service Cloud.
• Maintain Omni-Channel and Experience Cloud.
• Support customer engagement strategies.
• Report to the Director, Revenue Systems.
• Work with a team passionate about transforming healthcare.
• Ensure the system meets the needs of the service team.
• Provide reasonable accommodations for individuals with disabilities.
• Join a global team of 700+ members.

Requirements

• Experience with Salesforce Service Cloud.
• Knowledge of Omni-Channel and Experience Cloud.
• Strong configuration and customization skills.
• Ability to enhance customer service operations.
• Excellent problem-solving skills.
• Ability to work collaboratively in a team environment.
• Strong communication skills.
• Experience in healthcare technology is a plus.
• Ability to adapt to changing needs.
• Commitment to supporting individuals with disabilities.

Benefits

• Opportunity to work in a leading technology platform.
• Be part of a passionate team transforming healthcare.
• Work in a supportive environment.
• Access to professional development opportunities.
• Competitive benefits package.
• Flexible work arrangements.
• Engagement in meaningful work.
• Collaboration with diverse teams.
• Contribution to community-based care solutions.
• Work with innovative technologies.