ServiceNow Administrator - Remote

Overview

The Georgia Department of Human Services (DHS) is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.

In Short

• Assists in developing standard IT configuration and asset management methodology
• Develop CMDB policy, processes, and knowledge base
• Conduct reporting on configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on process adherence and compliance improvement opportunities
• Works with other ITSM processes to understand new requirements
• Support and administer the tool for configuration and asset management
• Conduct discovery workshops to consolidate disparate data sources
• Create and document requirements for efficient process design
• Manage the operational integration of IT Asset Management processes

Requirements

• 10 years of experience in ServiceNow administration
• Experience in implementing and managing ServiceNow CMDB
• Knowledge of Hardware and Software Asset Management processes
• Ability to draft technical process documentation

Benefits

• Opportunity to work with a government agency
• Gain experience in IT configuration and asset management
• Work in a collaborative environment