ServiceNow Administrator - Remote

Overview

RIVA is seeking a ServiceNow Administrator to provide continual service improvement input to advance ITIL maturity specifically around Incident Management, Change Management, Problem Management, Request Management, and Release Management processes.

In Short

• Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
• Developing and delivering customized portal web pages in ServiceNow
• Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
• Create and maintain process and knowledge documentation for team and users
• Utilize ServiceNow Import Templates for the loading of data
• Data entry from source documents into ServiceNow database
• Data extract from ServiceNow into Import Template format or other formats for reporting

Requirements

• US Citizen
• BA/BS with minimum of 3 years’ experience with creating reports, dashboards, and views for various data consumers
• Minimum of 3 years’ experience with incident resolution testing
• ServiceNow Administrator Certification
• Ability to configure and implement no code update sets
• Full knowledge of security groups and user administration

Benefits

• Health, Dental, and Vision Coverage
• Life Insurance
• Retirement Benefits / 401K with company matching
• HSA/FSA Spending Accounts
• Long- and short-term disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex
• Additional Workplace Benefits