Client Services Administrator - Remote

Overview

The Client Services Administrator will manage broker communications, billing, and relationships, providing operational support to ensure a best-in-class experience for brokers.

In Short

• Manage BrokerForce Mailbox and communications.
• Handle monthly billing and invoicing for brokers.
• Develop and maintain strong broker relationships.
• Manage broker onboarding and offboarding processes.
• Conduct broker profiling and maintain a database.
• Provide administrative support to leadership.
• Facilitate broker requests and training opportunities.
• Work with operations to convert brokers to onboarded status.
• Ensure a best-in-class experience for brokers.

Requirements

• Bachelor’s Degree in a relevant field.
• 3 years of experience in Administration and Client Services.
• Proficiency in reporting and project tools.
• Intermediate English communication skills.
• Experience in financial institutions is a plus.
• Knowledge in business or systems analysis is a plus.

Benefits

• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit.
• Convertible sick leave to cash.
• On-Top Leave Credits for special occasions.
• HMO Coverage including medical and dental.
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program available.
• Referral bonus program for successful referrals.
• Regular company events promoting work-life balance.
• Complimentary office amenities and wellness facilities.
• Accessible location in Metro Manila.