Seasonal Customer Service Team Lead - Remote

Overview

As a Seasonal Customer Service Team Lead, you will play a vital role in ensuring exceptional service quality for Minted’s customers while leading and supporting a team of Customer Service Representatives.

In Short

• Provide daily support and coaching to Customer Service Representatives.
• Monitor communications and provide real-time feedback.
• Drive productivity through queue management and adherence monitoring.
• Navigate financial transactions and support vendor communications.
• Handle escalations and approve service recovery requests.
• Stay updated on Minted products and policies.
• Support the coaching process with the Team Supervisor.
• Promote a positive team environment.
• Assist with email and other contacts as needed.
• Responsible for Quality Assurance and team productivity.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in a Customer Service role.
• Proven excellence in customer satisfaction.
• Excellent written and verbal communication skills.
• Detail-oriented and a problem solver.
• Excellent computer/software skills, including Google Docs, Sheets, and Slides.
• Experience with Salesforce or other CRM software is a plus.
• Professional with leadership and interpersonal skills.
• Comfortable using technology and eCommerce.
• Flexible availability including weekends.

Benefits

• Work remotely from specified states.
• Gain leadership experience in a fast-paced environment.
• Opportunity to enhance customer service skills.
• Engage in a culture of continuous improvement.
• Be part of a supportive team environment.