Seasonal Customer Service Shift Lead - Remote

Overview

The Seasonal Customer Service Shift Lead will play a vital role in ensuring exceptional service delivery during the busy holiday season, overseeing customer service operations and managing team performance.

In Short

• Remote seasonal role from October to December 2025.
• Lead customer service operations during designated shifts.
• Ensure SLAs and metrics are met across contact channels.
• Conduct daily meetings to align team goals and priorities.
• Provide real-time support to customer service leadership.
• Produce daily reports and coordinate with various teams.
• Manage projects and ensure timely completion of tasks.
• Foster a collaborative team environment.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years in retail or eCommerce customer service.
• 1+ years managing SLAs and using contact center data.
• Strong communicator with excellent leadership skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Google Docs, Sheets, and Slides.
• Experience with Salesforce or CRM software is a plus.
• Strong work ethic and positive attitude.

Benefits

• Opportunity to lead a dynamic customer service team.
• Gain experience in a fast-paced retail environment.
• Work remotely and enjoy flexible working hours.
• Collaborate with cross-functional teams.
• Contribute to a culture of continuous improvement.