Customer Service Lead - Remote

Overview

The Customer Service Lead will be responsible for managing and optimizing customer support processes for an artisan baking company, ensuring high-quality service and customer satisfaction.

In Short

• Lead customer service operations for a baking company.
• Manage Gorgias setup and customer experience across platforms.
• Respond to customer inquiries via email and social media.
• Provide insights and improvements based on customer feedback.
• Collaborate with team members to enhance service standards.
• Monitor and report on customer service metrics.
• Assist with marketing-related tasks.
• Maintain and update support content and documentation.
• Participate in monthly team meetings for feedback and improvement.
• Work remotely during Australian business hours.

Requirements

• Experience in customer service and management.
• Proficiency with Gorgias or similar customer support tools.
• Strong communication skills and attention to detail.
• Ability to analyze data and customer feedback.
• Tech-savvy and comfortable with online platforms.
• Experience with Shopify is a plus.
• Ability to work independently as an independent contractor.

Benefits

• Work remotely from the Philippines.
• Flexible work hours aligned with Australian business hours.
• Opportunity to lead and innovate customer service processes.
• Directly contribute to a growing artisan baking brand.
• Work with a passionate team focused on quality and customer satisfaction.