Customer Service Lead - Remote

Overview

A Customer Service Lead will ensure that an excellent experience is given to every customer, every time, while reporting to a Customer Service Lead.

In Short

• Respond to customer enquiries via email, phone, live chat, and social media.
• Achieve productivity and quality targets.
• Provide a personalized and memorable experience to all customers.
• Resolve complaints efficiently and with empathy.
• Follow-up on any issue until fully resolved.
• Report trending or escalated issues to management.
• Inspire customers to shop with Alo Yoga.
• Assist with back-office work as needed.

Requirements

• Excellent communication skills – verbal and written.
• Exceptional attention to detail.
• Problem-solving skills and resilience.
• Ability to work independently and as part of a team.
• Empathy.
• Selling skills.
• Outgoing personality with the ability to build rapport.
• Passion for fashion and wellness.
• Flexibility in schedule; availability for evenings, weekends, and holidays.
• Hybrid work schedule; in office and remote.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with a passionate community.
• Career development opportunities.
• Flexible working arrangements.