Customer Service Supervisor - Remote

Overview

The Workers Comp CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.

In Short

• Oversight of File Review to ensure that cases are properly notated and are processed timely.
• Provide guidance on cases where there are questions on assignment and process handling.
• Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
• Train new team members on case workflow, processes and client specific requirements.
• Conduct one on one meetings with staff for progress meetings and to provide feedback.
• Provide updates to clients frequently on cases in progress.
• Respond to clients when there are questions on referral information.
• Ensure proper documentation for complex cases is provided to the client.
• Provide exceptional customer service to clients.

Requirements

• Experience in customer service management.
• Strong communication skills.
• Ability to train and mentor staff.
• Detail-oriented with strong organizational skills.
• Experience with file review processes.

Benefits

• Competitive salary.
• Health benefits.
• Opportunities for professional development.
• Supportive work environment.