Government Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for the receipt of new cases and ensuring proper system drafting and setup, while maintaining a positive working environment that promotes client satisfaction.

In Short

• Intake new cases and verify information.
• Draft cases by entering information into the system.
• Respond to inbound calls, emails, and inquiries.
• Ensure compliance with Federal NSA regulations.
• Assign/schedule new cases to physicians.
• Monitor and track cases to meet deadlines.
• Update clients on cases in progress.
• Present exceptional communication skills.
• Manage time efficiently and meet deadlines.
• Maintain professionalism at all times.

Requirements

• Associate’s Degree preferred.
• Experience in a healthcare and/or insurance setting preferred.
• Skills in conflict resolution and de-escalation.
• Exceptional communication skills.
• Computer literacy and typing skills.
• Customer focus and problem-solving abilities.
• Integrity and time management skills.

Benefits

• Work from home flexibility.
• Support for internet services.
• Opportunity to work in a collaborative environment.
• Potential for career growth.
• Engagement in special projects.